Legal

Privacy Policy

We collect only what's needed to deliver your order — and we never sell your information. This policy explains it in plain language.

1.What we collect

Name, phone number and delivery address — needed to pack, deliver and update your order.
Order details — what you bought, how much it cost, and its status.
Your verified phone identity — we use a one-time password (OTP) to confirm you own the number, the same way banks and apps do.
Optional details you choose to share with us on WhatsApp or email when contacting support.

We do not collect or store payment card numbers or bank details, because all orders are cash on delivery.

2.How we use your information

To fulfil your order — processing, packing and delivering it.
To verify your phone number and keep your login secure.
To send order updates by WhatsApp and, when your order status changes, an SMS.
To respond to your questions and resolve returns or issues.
To improve the catalogue and service (analysed at an aggregate level, not per person).

3.Where your data lives

Your order details are stored securely with our database provider (Supabase) and your phone verification is handled by our authentication provider (Supabase Auth). Product information is managed through our content platform (Sanity). All providers are access-controlled and protected by industry-standard security, and our systems never expose server-side keys to your browser.

4.Who we share it with

We only share data with the minimum needed to run your order:

Our delivery rider — the name, phone and address needed to reach you.
Our messaging providers — to deliver WhatsApp and SMS updates to your number.
We never sell, rent or trade your personal information, and we never share it for advertising.

5.Cookies and storage

We use small, necessary browser cookies to keep you logged in and to remember your cart. These are essential to the working of the store and don't track you across other websites. We don't run third-party advertising trackers.

6.How long we keep it

Order records are kept as long as needed to serve you (returns, replacements, support) and to meet legal and tax obligations. You can ask us to delete or export your data at any time.

7.Your rights

Correct or update your profile details at any time from your account.
Ask for a copy of the data we hold about you.
Ask us to delete your account and order records (subject to legal retention).
Opt out of promotional messages — we send only order-related updates by default.

8.Changes and contact

If we change this policy, we'll update the date below and, for significant changes, notify you when you next use the store. Questions about privacy? Message us on WhatsApp or email hello@quickly.store.

Last updated: September 2026